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At Hair Power E-Official, your satisfaction is our top priority. We are committed to providing high-quality hair care and personal grooming products that deliver real results. However, we understand that sometimes a product may not meet your expectations or arrive in less than perfect condition. That’s why we’ve designed a fair and transparent Return & Exchange Policy to ensure your shopping experience is smooth and stress-free.

Please read the following carefully to understand our guidelines and how to initiate a return or exchange.

1. Eligibility for Return or Exchange

We accept returns and exchanges on eligible products under the following conditions:

• The item must be unused, unopened, and in its original packaging.

• The product must be returned within 7 calendar days from the date of delivery.

• A valid proof of purchase (order number, invoice, or receipt) must be provided.

• For exchanges, the product must be damaged, defective, or incorrectly delivered.

Important Note: Due to hygiene and safety concerns, certain items such as opened hair serums, shampoos, oils, sprays, and personal care items are non-returnable and non-exchangeable unless they are defective or delivered in error.

2. Non-Returnable/Non-Exchangeable Items

For the health and safety of our customers, the following product categories are not eligible for return or exchange:

• Opened or used personal care items (e.g., hair oils, scalp treatments, shampoo bottles).

• Products with tampered or broken safety seals.

• Custom or special edition items.

• Items purchased on clearance or during special promotions (unless faulty).

If you are unsure whether your item qualifies, please contact our support team with the product details and photos.

3. Damaged or Defective Products

If your product arrives damaged, leaking, or defective, please notify us within 48 hours of delivery. To help us resolve your issue quickly, kindly follow these steps:

1. Take clear photographs of the damaged item, including the packaging and shipping label.

2. Email us at hairpowereofficial@gmail.com with your order number and attached images.

3. Once verified, we will offer you the option of:

   • A free replacement

   • A store credit

   • A full refund (in specific cases)

Damaged items reported after 48 hours may not be eligible for a refund or exchange.

4. Incorrect Item Received

If you received a different product than what you ordered, we sincerely apologize. We will gladly arrange a replacement at no extra cost. Please inform us within 48 hours of delivery, and we will provide instructions for returning the incorrect item.

5. Return & Exchange Process

To request a return or exchange, please follow these steps:

Step 1: Contact Us

Email us at hairpowereofficial@gmail.com or contact our support team via WhatsApp at +92 318 7221244. Include the following:

• Your full name

• Order number

• Reason for return or exchange

• Clear photos of the product (if damaged or incorrect)

Step 2: Approval & Instructions

Once we verify your request, our team will respond with approval and provide you with the return shipping instructions, including the return address.

Step 3: Ship the Item Back

Carefully pack the item in its original packaging and ship it to the address provided. We recommend using a trackable courier service, as we are not responsible for lost or damaged return shipments.

Step 4: Receive Refund or Replacement

After we receive and inspect the returned item, we will process:

• A refund to your original payment method (may take 5–10 business days), OR

• A replacement product shipped to you, OR

• A store credit for future purchases.

6. Who Pays for Return Shipping?

• If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping costs.

• If the return is for any other reason (e.g., changed mind, ordered wrong item), you will be responsible for the return shipping cost.

We do not offer reverse pickups at this time. All returns must be shipped manually by the customer.

7. Refund Timelines

Once we receive your return, it may take up to:

• 2–3 business days for product inspection.

• 5–10 business days for the refund to appear in your account, depending on your payment method and bank.

Please be patient during the process, and feel free to follow up with our support team if you have any concerns.

8. Store Credit Option

In lieu of a refund, you may choose to receive a store credit (promo code or digital gift card) which can be used on any future order. This credit has no expiration and can be applied during checkout.

9. Cancellations

Orders can be cancelled within 12 hours of placement if they have not been processed or shipped. Once an order is dispatched, it cannot be cancelled. In such cases, you must wait for the item to be delivered and then initiate a return request, subject to eligibility.

To request a cancellation, please contact us via email or WhatsApp as soon as possible.

10. International Orders

Currently, returns and exchanges for international orders are not accepted unless the product arrives damaged or defective. If this occurs, please notify us within 72 hours of delivery with photographs and proof of damage.

Shipping costs for international returns (if applicable) must be covered by the customer.

11. Custom Duties & Charges

Hair Power E-Official is not responsible for any customs duties, VAT, or import taxes incurred during shipping. These charges are determined by your country’s customs authority and are non-refundable in case of returns.

12. Important Guidelines

• Do not send back products without receiving return authorization.

• We reserve the right to refuse a return if it doesn’t meet our policy conditions.

• Refunds will be issued only after inspection and approval.

• Repeated return requests from the same customer may be flagged or denied.

13. Need Help?

We’re here to help make your return or exchange easy and convenient. If you have any questions or need assistance, feel free to reach out to our friendly support team.

Contact Us:
📧 Email: hairpowereofficial@gmail.com
📞 WhatsApp: +92 318 7221244
🌐 Website: https://hairpowereofficial.com

Welcome to Hair Power E-Official! We’re committed to providing fast, reliable, and transparent shipping services to ensure that your hair care products arrive in perfect condition and on time. Whether you’re placing a local order or shopping internationally, this Shipping & Delivery Policy outlines everything you need to know about our shipping process, delivery timelines, fees, tracking, and more.

Please read this policy carefully before placing your order. By shopping with us, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship to:

• Major cities and remote areas within Pakistan.
  

2. Order Processing Time

All orders placed on our website are subject to a processing time of 1 to 2 business days. Processing involves order verification, quality checks, packaging, and preparing your parcel for dispatch.

• Orders placed before 12:00 PM (local time) are typically processed the same day.

• Orders placed after 12:00 PM, on weekends, or public holidays are processed on the next business day.

Note: During sales events, holidays, or product launches, processing times may be extended due to high order volumes.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

🟢 Domestic Shipping (Within [Pakistan)

• Standard Delivery: 2–5 business days

• Express Delivery: 1–3 business days (available in select cities)

Please note that shipping times may vary based on location, courier services, customs clearance, and other unforeseen factors.

4. Shipping Charges

Shipping costs are calculated at checkout based on the following factors:

• Delivery location (local or international)

• Weight and dimensions of the parcel

• Selected shipping method

Domestic Orders:

• Free shipping for all orders.

International Orders:

• Rates vary based on country and order weight.

• Calculated automatically at checkout.

Tip: Keep an eye on our website for free shipping promotions or discount codes!

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS with your tracking number and carrier information. You can track your shipment by:

• Visiting the carrier's website

• Using the tracking link sent to your email

• Logging in to your account on our website to check order status

If you do not receive a tracking update within 48 hours of dispatch, please contact our support team.

6. Delivery Delays

While we strive to deliver your order within the estimated time, delays may occasionally occur due to:

• Weather conditions

• Remote delivery locations

• Holidays or strikes

• Customs clearance (for international shipments)

• Courier service disruptions

Hair Power E-Official is not responsible for delays once the package is in transit. However, we are happy to assist you in contacting the courier for updates or issue resolution.

7. Shipping Address Guidelines

To ensure successful delivery, please:

• Provide a complete and accurate address, including building name, street number, postal code, and phone number.

• Double-check all address details before placing the order.

• For cash on delivery orders, ensure someone is available to receive the parcel.

We are not responsible for:

• Failed deliveries due to incorrect or incomplete addresses

• Packages returned to us due to non-availability at the delivery location

8. Customs, Duties & Taxes (International Orders)

For international orders, you are responsible for any customs duties, VAT, import taxes, or other fees levied by your country’s customs authority.

• These charges are not included in our product prices or shipping fees.

• Customs policies vary by country; we recommend checking with your local customs office for more details.

If a package is held at customs and requires additional documentation, we will assist to the extent possible. However, the final responsibility lies with the customer.

9. Delivery Attempts & Undeliverable Packages

Most couriers will attempt delivery at least twice before returning the package to us. If a package is returned due to:

• Repeated failed delivery attempts

• Incorrect shipping address

• Refusal to accept the parcel

You may be responsible for reshipping charges or the original shipping fee may be non-refundable in case of a refund.

To avoid this, please make sure someone is available to receive the order or coordinate with the courier for delivery timing.

10. Damaged, Lost, or Stolen Packages

We take great care in packaging and shipping your order securely. However, in rare cases:

🔴 If your package arrives damaged:

• Take clear photos of the packaging and product.

• Email us within 48 hours of delivery at hairpowereofficial@gmail.com.

• We will investigate and offer a replacement, refund, or store credit.

🔴 If your package is lost or missing:

• Contact us immediately with your order number and tracking info.

• We will file a claim with the courier and provide assistance in resolving the issue.

🔴 Stolen Packages:

• If marked as “Delivered” but you didn’t receive it, check with neighbors, guards, or family members.

• Report the issue to us and the courier. We will do our best to help but are not liable once the package is marked as delivered.

11. Self-Pickup or Local Delivery (If Offered)

In select areas or cities, we may offer:

• Self-pickup from our warehouse or outlet

• Same-day local delivery via courier or bike

This option will be visible during checkout or can be arranged by contacting our team directly.

12. Shipping During Holidays or Promotions

During peak seasons such as holidays, Eid, New Year, or Black Friday sales, please allow extra time for:

• Order processing

• Delivery transit

• Courier response times

We encourage customers to place orders early to avoid disappointment during busy periods.

13. Changes to This Policy

Hair Power E-Official reserves the right to update or change this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

Please check back periodically to stay informed about our shipping practices.

14. Need Help?

If you have questions about your shipment, need assistance tracking your order, or want to modify your delivery details, feel free to contact us.

Contact Details:
📧 Email: hairpowereofficial@gmail.com
📞 WhatsApp/Call: +92 318 7221244
🌐 Website: https://hairpowereofficial.com