Shipping & Delivery Policy

Welcome to Hair Power E-Official! We’re committed to providing fast, reliable, and transparent shipping services to ensure that your hair care products arrive in perfect condition and on time. Whether you’re placing a local order or shopping internationally, this Shipping & Delivery Policy outlines everything you need to know about our shipping process, delivery timelines, fees, tracking, and more.

Please read this policy carefully before placing your order. By shopping with us, you agree to the terms outlined below.

1. Shipping Coverage

We offer nationwide shipping within [Insert Country Name], as well as international shipping to select countries. We are continuously expanding our shipping destinations, so if your country is not listed at checkout, please contact our support team for assistance.

We currently ship to:

  • Major cities and remote areas within [Insert Country Name]

  • Selected international destinations (Subject to customs laws and carrier availability)

2. Order Processing Time

All orders placed on our website are subject to a processing time of 1 to 2 business days. Processing involves order verification, quality checks, packaging, and preparing your parcel for dispatch.

  • Orders placed before 12:00 PM (local time) are typically processed the same day.

  • Orders placed after 12:00 PM, on weekends, or public holidays are processed on the next business day.

Note: During sales events, holidays, or product launches, processing times may be extended due to high order volumes.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

🟢 Domestic Shipping (Within [Insert Country])

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–3 business days (available in select cities)

  • Cash on Delivery (COD): Available in selected locations

🌍 International Shipping

  • Standard International Delivery: 7–15 business days (depending on destination)

  • Express International Delivery: 3–7 business days (premium fee applies)

Please note that shipping times may vary based on location, courier services, customs clearance, and other unforeseen factors.

4. Shipping Charges

Shipping costs are calculated at checkout based on the following factors:

  • Delivery location (local or international)

  • Weight and dimensions of the parcel

  • Selected shipping method

Domestic Orders:

  • Free shipping for orders above [Insert Amount]

  • Standard shipping fee: [Insert Fee]

  • Express delivery fee: [Insert Fee]

International Orders:

  • Rates vary based on country and order weight.

  • Calculated automatically at checkout.

Tip: Keep an eye on our website for free shipping promotions or discount codes!

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS with your tracking number and carrier information. You can track your shipment by:

  • Visiting the carrier's website

  • Using the tracking link sent to your email

  • Logging in to your account on our website to check order status

If you do not receive a tracking update within 48 hours of dispatch, please contact our support team.

6. Delivery Delays

While we strive to deliver your order within the estimated time, delays may occasionally occur due to:

  • Weather conditions

  • Remote delivery locations

  • Holidays or strikes

  • Customs clearance (for international shipments)

  • Courier service disruptions

Hair Power E-Official is not responsible for delays once the package is in transit. However, we are happy to assist you in contacting the courier for updates or issue resolution.

7. Shipping Address Guidelines

To ensure successful delivery, please:

  • Provide a complete and accurate address, including building name, street number, postal code, and phone number.

  • Double-check all address details before placing the order.

  • For cash on delivery orders, ensure someone is available to receive the parcel.

We are not responsible for:

  • Failed deliveries due to incorrect or incomplete addresses

  • Packages returned to us due to non-availability at the delivery location

8. Customs, Duties & Taxes (International Orders)

For international orders, you are responsible for any customs duties, VAT, import taxes, or other fees levied by your country’s customs authority.

  • These charges are not included in our product prices or shipping fees.

  • Customs policies vary by country; we recommend checking with your local customs office for more details.

If a package is held at customs and requires additional documentation, we will assist to the extent possible. However, the final responsibility lies with the customer.

9. Delivery Attempts & Undeliverable Packages

Most couriers will attempt delivery at least twice before returning the package to us. If a package is returned due to:

  • Repeated failed delivery attempts

  • Incorrect shipping address

  • Refusal to accept the parcel

You may be responsible for reshipping charges or the original shipping fee may be non-refundable in case of a refund.

To avoid this, please make sure someone is available to receive the order or coordinate with the courier for delivery timing.

10. Damaged, Lost, or Stolen Packages

We take great care in packaging and shipping your order securely. However, in rare cases:

🔴 If your package arrives damaged:

  • Take clear photos of the packaging and product.

  • Email us within 48 hours of delivery at [Insert Email].

  • We will investigate and offer a replacement, refund, or store credit.

🔴 If your package is lost or missing:

  • Contact us immediately with your order number and tracking info.

  • We will file a claim with the courier and provide assistance in resolving the issue.

🔴 Stolen Packages:

  • If marked as “Delivered” but you didn’t receive it, check with neighbors, guards, or family members.

  • Report the issue to us and the courier. We will do our best to help but are not liable once the package is marked as delivered.

11. Self-Pickup or Local Delivery (If Offered)

In select areas or cities, we may offer:

  • Self-pickup from our warehouse or outlet

  • Same-day local delivery via courier or bike

This option will be visible during checkout or can be arranged by contacting our team directly.

12. Shipping During Holidays or Promotions

During peak seasons such as holidays, Eid, New Year, or Black Friday sales, please allow extra time for:

  • Order processing

  • Delivery transit

  • Courier response times

We encourage customers to place orders early to avoid disappointment during busy periods.

13. Changes to This Policy

Hair Power E-Official reserves the right to update or change this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

Please check back periodically to stay informed about our shipping practices.

14. Need Help?

If you have questions about your shipment, need assistance tracking your order, or want to modify your delivery details, feel free to contact us.

Contact Details:
📧 Email: [Insert Email Address]
📞 WhatsApp/Call: [Insert Phone Number]
🌐 Website: https://hairpowereofficial.com